Whether you’re planning your first trip or you’re a frequent passenger, our Frequently Asked Questions page is here to help. Find answers to common questions about bus schedules, ticket purchases, baggage policies, boarding procedures, accessibility accommodations, refunds, service animals, and more. We want every ride to be safe, comfortable, and stress-free, so we’ve compiled the information travelers need most before, during, and after their journey.
How far in advance should I book a charter bus?
We recommend booking your charter bus as early as possible, especially during peak travel seasons, holidays, Fiesta, major sporting events, and convention periods. While we can often accommodate last-minute requests, booking several weeks or months in advance provides the best availability and pricing.
What areas does Regent Coach Line serve?
Regent Coach Line is based in San Antonio and provides transportation throughout Texas and across the United States. Whether you need local transportation, regional travel, or a multi-day interstate trip, our team can help coordinate your transportation needs.
What types of groups do you transport?
We provide transportation for a wide variety of groups, including:
- Corporate events and conventions
- School and university groups
- Church groups
- Sports teams
- Weddings and special events
- Military transportation
- Tour groups
- Family reunions
- Government agencies
How many passengers can your buses accommodate?
We specialize in 56-passenger motor coaches. However, we can accommodate groups of various sizes. Whether you need transportation for a small group or several hundred passengers, we can recommend the right vehicle or combination of vehicles to meet your needs.
What amenities are available on your charter buses?
Amenities vary by vehicle but may include:
- Reclining seats
- Climate control
- Restrooms
- Wi-Fi
- Power outlets and USB charging ports
- PA systems
- Overhead storage
- Under-bus luggage compartments
- Video monitors
Our reservation specialists can help you select a vehicle with the amenities your group requires.
Are your drivers professionally trained?
Yes. All Regent Coach Line drivers are professionally trained, properly licensed, and meet all applicable federal and state regulations. Safety is our highest priority, and our drivers undergo ongoing training and qualification reviews.
Is your company insured?
Yes. Regent Coach Line maintains all required insurance coverage and operates in compliance with federal and state transportation regulations.
Can passengers bring luggage?
Yes. Most of our motorcoaches feature spacious luggage bays and overhead storage compartments. Let us know the amount and type of luggage your group will be traveling with so we can recommend the appropriate vehicle.
Can food and beverages be brought on the bus?
Yes. Most groups are welcome to bring food and non-alcoholic beverages onboard. We simply ask that passengers help keep the vehicle clean and dispose of trash properly. Please contact us regarding any special requests.
Are alcoholic beverages allowed on charter buses?
Alcohol policies may vary depending on the trip and circumstances. Please discuss your plans with our reservations team so we can explain applicable policies and requirements.
How is pricing determined?
Charter bus pricing is based on several factors, including:
- Trip distance
- Duration of service
- Vehicle type
- Number of buses required
- Driver accommodations (if applicable)
- Time of year and availability
Contact us for a customized quote tailored to your trip.
What forms of payments do you take?
We accept all major forms of payment (Cash, checks, credit, ACH). Please note there’s small credit card processing fee of 3%.
Is a deposit required?
Most reservations require a deposit to secure the vehicle and date. Deposit requirements and payment schedules will be outlined in your charter agreement.
What is your cancellation policy?
Cancellation policies vary depending on the type of trip and when the cancellation occurs. Specific cancellation terms will be provided in your charter agreement at the time of booking.
Can you provide transportation for conventions and large events?
Absolutely. Regent Coach Line specializes in convention, conference, and event transportation. Our team can coordinate shuttle routes, airport transfers, hotel transportation, and large-scale logistics for groups of any size.
Do you provide airport transportation?
Yes. We provide airport transfers for groups traveling to and from airports throughout Texas and across the country. We can coordinate arrivals, departures, and multiple flight schedules.
Can I request multiple pickup and drop-off locations?
Yes. We can customize your itinerary to include multiple stops, pickups, and destinations. Our team will help design a transportation plan that fits your group’s needs.
What happens if my event runs longer than planned?
We understand schedules can change. If additional service is needed, we will do our best to accommodate your request based on driver availability and federal hours-of-service regulations.
Are your buses inspected and maintained regularly?
Yes. Every vehicle undergoes routine inspections, preventative maintenance, and cleaning to ensure safety, reliability, and passenger comfort.
Can Regent Coach Line handle recurring shuttle services?
Yes. We provide ongoing shuttle solutions for businesses, employee transportation, schools, construction projects, and long-term event needs.
Why choose Regent Coach Line?
For more than 27 years, Regent Coach Line has provided safe, reliable, and professional group transportation. Our experienced team, modern fleet, and commitment to customer service make us a trusted transportation partner for groups throughout Texas and beyond.
